Service you can trust

Our 4 contract options:

SERVICE SUPPORT CONTRACT

This is our basic service level and comprises:

1 pre-planned maintenance visit inclusive of travel (additional planned maintenance visits can be added to suit your requirements).

See our fixed price schedule below.

GOLD SERVICE SUPPORT CONTRACT

This provides an excellent level of service and includes:

1 pre-planned maintenance visit inclusive of travel (additional planned maintenance visits can be added to suit your requirements).
72-hour* breakdown response.
All electrical and mechanical parts included.
10% discount on our fixed price contract call-out rate (see our fixed price schedule).
10% discount on our fixed price contract hourly rate (see our fixed price schedule).
Email / telephone support
All consumable parts are chargeable when fitted, at very competitive rates.

GOLD PLUS SERVICE SUPPORT CONTRACT

This is our premium service level and includes:
1 pre-planned maintenance visit inclusive of travel (additional planned maintenance visits can be added to suit your requirements).
48-hour** breakdown response.
Up to 2 repair call-outs per system - includes all call-out, hourly rate charges and parts as defined. (Additional call-outs are charged at Gold Service Support Contract rates.)
All electrical and mechanical parts included.
Email / phone support
All consumable parts included except flowcell and lamps.

CUSTOMISED CONTRACT

To give you ultimate flexibility, we will tailor-make a contract to suit your particular needs. This can include variations of our existing contracts as well as unlimited breakdown call-outs. Just tell us what you want and we will design a service schedule to fit your exact requirements.

* within 3 working days. ** within 2 working days.

Please refer to our Terms and Conditions.



Fixed Price Schedule:

PM Service visit HPLC

Isocratic, Binary or Quaternary systems with single autosampler 1-2 detectors
£249 excl Vat & parts.

PM Service visit GC

Single autosampler or single headspace 1-2 inlets, 1-2 detectors
£199 excl Vat & parts.

Breakdown Repair visit for contract equipment – GC or HPLC

For equipment on fixed price PM contracts. Travel to site for breakdown repair including first hour on site (breakdown response within 5 working days).
£200 excl Vat & Parts, additional time charged at £55 per hour excl VAT.

Breakdown Repair visit for non contract equipment – GC or HPLC

For equipment not covered by PM contracts. Travel to site for breakdown repair.
£250 excl Vat & Parts, all on-site time charged at £55 per hour excl VAT.

Discounts & Parts Pricing

PM service prices are for single systems, discounts will be applied to multiple systems available for concurrent PM servicing at the same location.

Discounts available for pre purchase of breakdown/repair visits, if unused can be carried over to next year.

Parts are charged at end user list price or less. If you have a preferred parts supplier we are happy to use them - we will always let you know if we can obtain parts at a lower price. We can supply quotes for specific system configurations inclusive of PM parts. Please refer to our Terms and Conditions on our website.