Our 4 contract options:
This is our basic service level and comprises:
1 pre-planned maintenance visit inclusive of travel (additional planned maintenance visits can be added to suit your requirements).
This provides an excellent level of service and includes:
1 pre-planned maintenance visit inclusive of travel (additional planned maintenance visits can be added to suit your requirements).
72-hour* breakdown response.
All electrical and mechanical parts included.
10% discount on our fixed price contract call-out rate (see our fixed price schedule).
10% discount on our fixed price contract hourly rate (see our fixed price schedule).
Email / telephone support
All consumable parts are chargeable when fitted, at very competitive rates.
This is our premium service level and includes:
1 pre-planned maintenance visit inclusive of travel (additional planned maintenance visits can be added to suit your requirements).
48-hour** breakdown response.
Up to 2 repair call-outs per system - includes all call-out, hourly rate charges and parts as defined. (Additional call-outs are charged at Gold Service Support Contract rates.)
All electrical and mechanical parts included.
Email / phone support
All consumable parts included except flowcell and lamps.
To give you ultimate flexibility, we will tailor-make a contract to suit your particular needs. This can include variations of our existing contracts as well as unlimited breakdown call-outs. Just tell us what you want and we will design a service schedule to fit your exact requirements.
* within 3 working days. ** within 2 working days.
Please refer to our Terms and Conditions.