Our Services
Maximize Your Uptime
Or Call Us Today: +1 860-449-0886 (N. America) / 00.44.95.05.70.63 (Europe)
How We Help Labs
ATG services and maintains laboratory instruments to empower our customers to productively research, develop, and manufacture tomorrow’s life-saving treatments.
48 Hour Response
We offer a same-day service call for troubleshooting/diagnostics and can be on-site in 48 hours when needed
Customer Aligned
We extend the useful life of existing equipment to defray new equipment capital costs.
First Visit Resolution
We resolve the problem on the first service engagement, overnighting parts if necessary.
Contract Flexibility
We are flexible on contract duration, terms, and scope, consistent with OEM contract options.
Lower Cost
We provide a competitively priced, compelling alternative to OEM Service with no conflict to upsell equipment.
Meet GxP Standards
We provide NIST traceability and conformance documentation with service history and calibration reports.
Certified Engineers
Our engineers have deep expertise and continuous training. If the OEM is ever needed, we will cover the cost.
Dedicated Support
We offer a dedicated, responsive account manager to coordinate service and real-time diagnostics.
Instruments We Service
-
We service all Cytiva™ AKTA™ FPLC, Biacore, and imaging systems
-
We service all Molecular Devices® SpectraMax® microplate readers
-
We service all models of BioTek®/Agilent® microplate washers
-
We are a certified, expert OEM alternative for your bioprocess equipment.
-
Centrifuges
We service all models of centrifuges, including Beckman®, Sorvall®, and Eppendorf®.
-
Incubators and Shakers
We service CO2 Incubators and incubator shakers, including New Brunswick®, Infors®, Thermo Fisher®.
-
Surface Plasmon Resonance
We service all models of Cytiva™ Biacore™ Surface Plasmon Resonance (SPR) Platforms.
-
Typhoon® Imaging Systems
We service all models of Cytiva™ Amersham™ Typhoon™ biomolecular imaging systems.
We Offer a Full Suite of Services
Full Coverage Service Contracts
Preventative Maintenance
Calibrations
Installations
Installation Qualification / Operational Qualification (IQ/OQ)
Time & Materials service and repairs
Moves with As-Found & As-Left testing
Customized documentation to meet your SOPs
Training for end-users
Emergency Repairs
Contact us today for a same-day service call to begin troubleshooting and diagnostics. Then, one of our experienced engineers can be on-site in 48 hours when needed to minimize your downtime.
We stock an expansive inventory of parts and serve labs throughout North America and Europe.
Need a repair in a hurry? Contact us today and we’ll get back to you promptly.
Bioprocess Services
ATG offers a high quality, expert alternative to the equipment manufacturer for your bioprocess equipment. Our service allows for custom validation paperwork as well as procedures including additional check points to meet GxP standards.
Custom documentation to meet your SOPs and GxP standards
NIST traceability documentation
Conformance documentation for each part/elastomer replaced
Calibration reports to validate unit meets manufacturers’ specs
IQ/OQ Services and documentation
Calibrated test equipment used and certifications
Customized calibrations to fit your pH and conductivity values of interest
UV standards with NIST paperwork including cell path length calculations to verify / ensure linearity of UV cell and monitor
Complete wetted-path exchanges for product changes, refurbishment, bio-burden concerns, or trouble spots
Refurbished Equipment
While service has been and always will be ATG’s core DNA, we do sell refurbished laboratory equipment backed by ATG service contracts and warranties. In addition, we help our customers recover value for unused or decommissioned assets:
Buy equipment for cash, from one system to a lab liquidation
Accept trade-in equipment in exchange for service credits
Provide the best free equipment assessment in the industry
For Maximum Uptime
Or Call Us Today +1 860-449-0886
We Serve Customers Across North America and Europe
“ATG provides exceptional service. Their staff is friendly, efficient, and knowledgeable. ATG ensures our equipment is up and running as quickly as possible. I recommend ATG to any lab looking for quick, affordable, and effective repair services.”
— Lab Coord., The Rockefeller University
“As a small biotech company trying to stretch every dollar with older equipment, problems arise. ATG has been wonderful to work with - responding immediately when issues arise and minimizing instrument downtime that we cannot afford.”
— Evan L, Keros Therapeutics
“Analytical Technologies Group has an expert team that assisted our company to build up a cGMP-compliant AKTA system in a very fast manner. They also provided professional services on the repair and maintenance of our equipment.”
— Scientist I, Inventprise LLC
“ATG is always quick to respond when our instruments need service repairs. Their engineers do a great job minimizing instrument down time.”
— Patrick C, Curia, Director
“The sales team is very responsive and ATG’s technicians are very knowledgeable and communicative. We are very happy with our experience with ATG.”
— Rachel W, MassBiologics
“ATG is a very responsive and flexible service provider capable of adjusting to our company needs and requirements.”
— Facilities Planner/Scheduler, FUJIFILM Diosynth Biotechnologies
“I am a long-lasting fan of ATG. My experience with them has been awesome, no matter which customer site I have been employed at. The prompt, detailed replies are appreciated by site managers and end-users combined. Whether I am inquiring about updates on depot repairs, requesting paperwork, or just questions in general regarding equipment they service – ATG has always been prompt and helpful. I am happy to recommend ATG as they have given us customer service that is second to none and look forward to continue working with them to provide service for any product ranging from BioTek plate washers to GE AKTA skids.”
— Site Manager, Unity Lab Services
Contact us today for additional information
Or Call Us Today +1 860-449-0886
Danaher is the owner of all Cytiva™/AKTA™/Molecular Devices®/SpectraMax® brands and products. Agilent Technologies, Inc. is the owner of all BioTek®/Agilent® brands and products. All trademarks are the property of their respective owners.